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Followup: User Experience = Customer Service 1 Jul 2006 

In the world of the web, you oftentimes don’t deal with people. If you have a problem, it’s not like you can walk to the counter and ask a clerk or sales person. Instead, you have the digital equivalent of customer service: user experience.

In truth, they’re both essentially the same thing. Whereas I wrote about customer service more generically, Zeldman has written about it more specifically.

Posted by Ryan Parman at 12:21 pm. Comments (0)

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