{"id":43,"date":"2006-07-01T12:21:47","date_gmt":"2006-07-01T20:21:47","guid":{"rendered":"http:\/\/simplepie.org\/blog\/2006\/07\/01\/followup-user-experience-customer-service\/"},"modified":"2006-07-01T12:21:47","modified_gmt":"2006-07-01T20:21:47","slug":"followup-user-experience-customer-service","status":"publish","type":"post","link":"https:\/\/simplepie.org\/blog\/2006\/07\/01\/followup-user-experience-customer-service\/","title":{"rendered":"Followup: User Experience = Customer Service"},"content":{"rendered":"<p>In the world of the web, you oftentimes don&#8217;t deal with people.  If you have a problem, it&#8217;s not like you can walk to the counter and ask a clerk or sales person.  Instead, you have the digital equivalent of customer service: user experience.<\/p>\n<p>In truth, they&#8217;re both essentially the same thing.  Whereas <a href=\"http:\/\/simplepie.org\/blog\/2006\/06\/25\/example-of-how-not-to-take-care-of-your-customers\/\">I wrote about customer service<\/a> more generically, <a href=\"http:\/\/zeldman.com\/2006\/06\/29\/the-power-of-positive-whining\/\">Zeldman has written about it<\/a> more specifically.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>In the world of the web, you oftentimes don&#8217;t deal with people. If you have a problem, it&#8217;s not like you can walk to the counter and ask a clerk or sales person. Instead, you have the digital equivalent of customer service: user experience. In truth, they&#8217;re both essentially the same thing. Whereas I wrote [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-43","post","type-post","status-publish","format-standard","hentry","category-simplepie"],"_links":{"self":[{"href":"https:\/\/simplepie.org\/blog\/wp-json\/wp\/v2\/posts\/43","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/simplepie.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/simplepie.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/simplepie.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/simplepie.org\/blog\/wp-json\/wp\/v2\/comments?post=43"}],"version-history":[{"count":0,"href":"https:\/\/simplepie.org\/blog\/wp-json\/wp\/v2\/posts\/43\/revisions"}],"wp:attachment":[{"href":"https:\/\/simplepie.org\/blog\/wp-json\/wp\/v2\/media?parent=43"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/simplepie.org\/blog\/wp-json\/wp\/v2\/categories?post=43"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/simplepie.org\/blog\/wp-json\/wp\/v2\/tags?post=43"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}